Passenger Rights PDF Print E-mail

The principal improvements of the new Regulation which enters into force on 17 February 2005

The new Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delays of flights, will enter into force on 17 February 2005.
This Regulation replaces an earlier regulation of 1991 which gave rights to passengers only in the event of denied boarding. On one hand, the new Regulation increases passengers’ rights in the event of denied boarding, and on the other hand, it recognises for the first time the rights of passengers in the event of cancellation or in the event of long delays.

Here are some examples of the improvements:

1. The amounts of compensation to be paid to passengers by the airlines in the event of denied boarding are considerably increased and pass from:

a. from € 150 to € 250 on flights up to 1500 km,

b. from € 150 to € 400 for flights between 1500 km and 3500 km

c. from € 300 to € 600 for flights longer than 3500 km.

This compensation may be decreased by half if the passenger is not delayed by more than 2, 3 or 4 hours respectively.

2. Passengers’ rights are extended in the of cancellation: a right to the same compensation as in the event of over-booking, under certain conditions, and to assistance (meals, accommodation if the alternative flight proposed is the following day) and to the possibility of refunding or of rebooking to the final destination following the choice of the passenger. An airline is not required to pay compensation if it is in a position to prove that cancellation was due to extraordinary circumstances which could not have been avoided.

3. In the event of long delays, the airline has to offer meals, refreshments, hotel accommodation if necessary, and means of communication. If the delay exceeds 5 hours, it has to propose refunding the ticket (with, if necessary, a free flight to your point of departure).

4. The new Regulation now has a broader scope. Rights cover all types of flight by European airlines, whether charter, regular, or domestic, departing from an EU airport (including the French overseas departments), or departing from an airport outside the EU to an EU airport, when the flight is operated by an EU airline and the passenger has not received any compensation in a third country. As in the earlier Regulation, and still within the scope of the legislative text, these laws apply to all airlines, including "low cost" carriers.

5. Passengers will now be able to apply, if necessary, to national control organisations especially established to deal with their complaints and their disagreements with airlines. This procedure will be less long and less expensive than a legal procedure.


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